Privacy Policy

Last Updated: May 2025

At The Online Sports Shop Ltd (trading as ACT Tracker UK), we are committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may share it with others, and how we keep it secure.

We may update this Policy periodically, so please check this page from time to time. By using our website, you agree to this policy and will be asked to provide your consent when interacting with us.

If you have any questions, please contact us at:
📧 info@theonlinesportsshop.co.uk
📮 156 West Grove, Woodford Green, Essex, United Kingdom, IG8 7NW

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Who Are We?

We are The Online Sports Shop Ltd, registered in England and Wales under company number 10174795. Our trading name is ACT Tracker UK.

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How Do We Collect Information?

We collect information when you:

• Visit our website

• Place an order

• Contact us for support, quotes, or product details

• Subscribe to communications

We only process data where lawful under the UK GDPR, including:

• When you give consent

• To fulfil contracts (e.g., orders)

• When required by law

• For our legitimate interests (e.g., improving services)

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What Information Do We Collect?

We may collect:

• Name, email address, phone number

• Billing and shipping address

• IP address, browser data, and website usage

• Product and service preferences

• Order and payment history

This information is collected via forms, account creation, order placement, or analytics tools.

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How We Use Your Information

We may use your data to:

• Process and fulfil your orders

• Provide customer support

• Notify you about changes to services

• Send communications you have requested

• Monitor site usage and improve experience

• Meet legal and contractual obligations

We review our retention policies regularly and keep data only as long as necessary.

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Who Has Access to Your Information?

We will never sell or rent your information.

We may share data with:

• Trusted service providers (e.g. couriers, payment processors, IT partners)

• Business partners for operational purposes

• Authorities where legally required (e.g. for fraud prevention)

All third parties are required to handle your data securely and lawfully under contractual agreements.

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Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data

• Correct inaccuracies

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (if processing is based on consent)

Learn more:
🔗 ICO Guide to Individual Rights

To exercise your rights, email: info@theonlinesportsshop.co.uk
We aim to respond within one month. We may need to confirm your identity before proceeding.

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Data Security

We take appropriate measures to protect your data, including:

• SSL encryption (https://)

• Regular software updates and malware scans

• Strong password policies and encryption

• Secure hosting and third-party services

• Internal access controls

If you have an account, you’re responsible for maintaining password confidentiality.

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Cookies

Our website uses cookies to:

• Improve performance

• Understand user behavior

• Personalise your experience

You can manage cookie settings in your browser. Blocking cookies may reduce site functionality.

See our Cookies Policy for more details.

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External Links

Our website may link to third-party websites. This policy only applies to our site. We encourage you to review the privacy policies of external sites before submitting personal data.

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Children Under 16

If you are under 16, please get permission from a parent or guardian before providing personal information.

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International Transfers

Some data may be stored or processed outside the UK or EU. If so, we ensure adequate safeguards (e.g. Standard Contractual Clauses) are in place to protect your data.

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Third Party Services

We currently use the following services:

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Policy Review

We review this Privacy Policy regularly to ensure compliance and transparency.

Current version: May 2025